Frequently Asked Questions

What is HughesNet Voice?

HughesNet Voice delivers home phone service over your satellite Internet connection. No matter where you live, you can enjoy affordable home phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding, and more.

What is the Support Center?

In one convenient place, you can access email accounts, view and pay your bill, monitor your data usage, and utilize our full suite of tools and services to get the most out of your HughesNet service. Register now for access to the new Support Center. You’ll be amazed at the things you can do!

What is the Status Meter?

To help you easily track your Anytime Data Allowance and Bonus Bytes, we’ve released an improved Status Meter, compatible with Windows 7, 8, XP, and Vista, as well as Mac OSX. Now is the perfect time to download the Status Meter and take full advantage of its new features.

How do I access the email system?

The HughesNet email system comes with cutting-edge features — including 10 GB of storage so you can organize all your messages, with attachments up to 25 MB. You can view your contacts and your calendar and share it with friends and colleagues. You can even access your other email accounts like AOL, Gmail, and Yahoo — all in one place! Log on now to myHughesNet.com and check out your email system.

What’s the Best Web Browser for HughesNet?

There are many Web browsers to choose from these days: Chrome, Firefox, Safari, Internet Explorer, Opera, and others. Basically, any Web browser you want to use will work with HughesNet. It all comes down to which user interface and functionality you prefer, and whether the browser is compatible with your computer's operating system.

What can you do to plug bandwidth leaks?

We want you to be able to enjoy all the fast downloading, surfing and streaming that HughesNet makes possible. That’s why it’s important to be aware of potential bandwidth ‘leaks’ and make sure they are not slowing you down! Here are three tips to keep your connection moving at top speed.

  1. Check Your Browser Settings – Watch out for Web pages that automatically stream videos such as advertisements or TV and movie previews in ‘Adobe Flash’ video format. These can be a huge drain on bandwidth. Most Web browsers allow you to modify your settings to prevent Flash videos from playing automatically.
  2. Watch Video Wisely – Do you use a popular video streaming service like Netflix? Check the settings to see if there is an option for managing bandwidth. For example, Netflix enables you to stream good-quality video without necessarily using the highest setting. This leaves more bandwidth for other uses, and consumes less of your monthly Data Allowance.
  3. Choose Your Backups – If you use an online backup service, it can consume a lot of bandwidth. Rather than backing up your entire hard drive—which probably isn’t necessary anyway— consider backing up only those items that can’t be replaced: family photos and videos, personal and work documents, etc.
Also, timing is key. Schedule backups to happen during the Bonus Bytes period (2AM–8AM), or run manual backups only when you need to.

What is PC System Essentials?

You can enjoy better PC performance with one simple step. Our PC System Essentials package automatically cleans up and optimizes your computer to keep it running smoothly and prevent problems. It also secures your data against intruders and monitors startup programs that may slow down or even harm the system. Try PC System Essentials FREE for 30 days, then pay only $3.95 per month.

What is ZoneAlarm?

ZoneAlarm Internet Security Suite provides a complete package of security tools. ZoneAlarm warns you if files contain viruses, and keeps hackers out by making your PC invisible. Anti-spam tools filter out annoying and potentially dangerous emails. It even includes Parental Controls and new Facebook tools to help you control what others can see and protect your privacy online. Protect up to 3 PCs for only $2.95 per month. And try it free for 30 days!

Want to be part of the HughesNet Community?

Looking for ways to get the most out of HughesNet? Need answers to questions about service? Log into the HughesNet Community and learn helpful tips and insights from other HughesNet customers.

What is the HughesNet YouTube Channel?

YouTube ChannelWatch online videos about our HughesNet service. There are animated videos that demonstrate the kinds of cool things you can do with your HughesNet service, recent television commercials and more!

What is rdio?

rdio™ lets you stream and download millions of songs on-demand, with no ads. Listen to your favorite new hits and classic songs, or discover music through your friends and followers. rdio works in a browser, on your desktop, on a smartphone or iPad, in your car, and on most home audio systems. Build a digital music collection that is available everywhere — even offline.

Considering a wireless router?

The right wireless router can make your HughesNet service run faster and more reliably. As wireless devices in the home — such as laptops, tablets, and Wi-Fi enabled smartphones — become ever more popular, HughesNet members often ask us which router is the best one to choose. Well, that depends on the size of your home, the performance and features you want from a router, and your budget. There are dozens if not hundreds of routers to choose from, each with its own pros and cons. Check out our recommendations for more details on the pros and cons of each router.

What are HughesNet Perks?

As a HughesNet member you can enjoy exclusive “members-only” discounts at some of your favorite brands and local retailers. With HughesNet Perks you get discounts across more than 20 categories, great offers from hundreds of merchants, deals and coupons at your local stores, free trials and free shipping offers, and more!



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